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Topic
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Duration (days)
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BUSINESS MANAGEMENT
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Managing Performance in Business
The program is designed to improve a manager’s understanding of managing a business or department by monitoring key results areas in a business. At the end of this course, the participant would have a better understanding of the key areas in a business to monitor, identify the data that need to be collected, measured and analysed and be able to use the checklist provided to identify the appropriate checks and controls necessary in business systems.
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1
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Using KPI Scorecard as a performance management tool 
This program is designed to improve the managers' understanding and managing of the company's key results areas that delivers the company's objectives. As a result the participant in this workshop should be able to set appropriate KPIs (key performance indicators) to manage staff performance to deliver business objectives, manage risk and measure success.
This is an in-house programme - suitable for functional or department heads.
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2
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Strategic Planning
Strategic Business Planning is the key to driving business success. Business plans and budgets need to be updated so that staff in the company know the directions of the company and work towards delivering the company’s objectives. This course provides participants with an overview of how to draw up the business planning for the company and what needs to be considered for inclusion in the plan. It also relates this to the budgeting cycle.
Public programme available
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2
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Delivering ROI on sales & marketing spend
More often than not, sales and marketing personnel are enthusiastic in sourcing new or repackage products or services to increase their sales. The usual mantra in increasing sales or to ensure that a sale comes easy is to use price as a factor for decision.
In this course, sales and marketing personnel are taught to look at the total picture of a sale or marketing activity from the company’s perspective of. They will understand how their action may affect the company’s profitability, and are taught how to present a sales and marketing proposal that delivers returns to the company and to their clients.
This is an in-house programme - suitable for sales and marketing executives and managers involved in new product planning, repackaging on sales and marketing incentives)
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1
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Executing Business Process Improvement
This course is designed to provide participants with a better understanding of business processes and its importance to the organisation for managing business growth. As a business grows, support systems need to be in place to deliver the needs of customers and also its front line staff. Outdated processes in the business may no longer be effective and can be a stumbling block to business growth and efficiency.
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2
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Business Process Mapping
Business process mapping is a powerful tool that can provide users with a solid understanding of any business process, and help them find efficiencies through the analysis and improvement of processes
This course teaches participants the cycle of examining their company’s business processes for efficiency improvement, and understanding how the processes deliver business objectives. At the end of this workshop, participants would have a good understanding of how to identify all the steps of a process, examine key processes within the business to review risk and key controls, how to map the process and analyse for improvements. Participants will learn how to use different tools to conduct these exercises and have the opportunity to practise using them during the workshop.
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2
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FINANCIAL MANAGEMENT
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Using Financial Management reports for Managers
Understanding financial and management reports and analysing them in relation to the profit and balance sheet impact, and impact on budgets and variances.
In house programmes only - customised for companies.
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1
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Finance for Front Line and Operational staff
Basic finance lessons on how the different roles in front line operations affect the cashflow and profitability of a business.
In house programmes only - customised for companies.
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2
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Finance for sales & marketing personnel
Ever wished that your sales professionals understand your business more than just selling. Your sales professionals would be more effective if they understood more of how their actions impact the business. With this higher level of understanding, you valued sales staff and your support staff in the organisation can work more effectively to deliver the company's aspirations.
Contact us on the issues that you face and see how we can assist you in a tailored programme for your sales professionals.
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1
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Hands-on Budgeting and Variance analysis using spreadsheets
 Learn how to use Microsoft Excel effectively to help you with business forecasting; inventory management, budgeting, performance management, manage vendor outstanding amount / ageing, cashflow management. Cash flow management using spreadsheets
Including Hands-on Excel 2007 – intermediate level. One to two day workshops, depending on topics.
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1
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PEOPLE MANAGEMENT
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1
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Human Resource management for non HR managers
Every manager needs to know how to recruit, hire and manage staff. This one day course gives the manager without any human resource qualification the knowledge to manage human resources. Course covers Managing staffing, recruitment and hiring decisions, performance planning and management and rewarding and discipline for staff.
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1
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Implementing HR Performance Management System
The course is designed to guide managers who have responsibility managing the staff in their companies and do not have a human resource management background. After this course, the manager would have learnt what to do to manage the basic functions of the human resource function and be able to implement a staff performance management system in the company.
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Designing a competency base management system
Effective Behavioural management at work using DiSC
Identifying ROI for your company's training needs
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2
2
1
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PERSONAL DEVELOPMENT
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Staff management skills
A manager's role in staff management requires the he is equipped with skills in leadership, delegation, interpersonal skills and coaching. This course clarifies these areas and shows how managers can effectively use the skills learnt for immediate application.
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2
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